Customer Testimonials
Great in all areas mostly in area of service
Went there to get my car fixed told him what was wrong and they fixed it everything works fantastic thank you very much
I received my new Cadillac XT6 this week from my sales rep Moe Mir. The entire process from start to finish was amazing with him! He was very professional, knowledgable, patient and responsive. Even though the dealership is about an hour drive from where I live, I’m so happy to have worked with him and his team. I would strongly recommend him and the dealership to anyone looking to purchase a Cadillac ❤️
Wonderful customer service and a group of great people.
Very accommodating and my service advisor, Luciano, has excellent customer service !
I was taken care of by Castelo, who provided the perfect amount of care and attention. He was patient and kind with me weighing out various car and payment options. We worked together over the course of a week and I couldn't have been happier with his service. I would highly recommend visiting Castelo at Roy Foss if you are looking for a new or used car. I will surely return.
everyone...no matter what department they are from...was very pleasant, helpful and obviously knew what they were talking about. er
I have had good service experience at Foss. The team is first class.
They are experts when it comes to Electric car (Chevy volt 2018) servicing. I went to the local agency, and they didn't have technicians to work on electric cars so they recommended to come here or Erin mills Mississauga. Due to the complex nature of electric cars, Roy Foss charges $179/hr to work on electric cars, and Erin mills technicians charge $150/hr. Working with Sam as an advisor was great, I had a huge repair bill and he explained everything in detail.
It was such a pleasure dealing with Justin in sales! top class dealer!!
This is without a doubt one of my best shopping experiences in Canada. Thanks Moe Thanks Roy Foss
Nick N. our salesperson was very helpful. He helped us in getting our 2022 Chevrolet Blazer. I highly recommend this dealership and especially the helpfulness and professionalism of the staff such as Nick. Great service overall!
Best experience Friendly staff (m j ) Was my second car but not the last one 👍
Good Service. I'm hopeful that they treat their staff with dignity and respect. They took me in quickly and performed the oil change and tire exchange to my satisfaction.
Great customer service provided by Nick 👍🏻
First class service, no complaints.
Thank you for amazing help and service every time for my Cadillac. Appreciate it. Behahin
Fair pricing and an overall easy buying experience. We came from out of town and we were able to arrange everything via email and phone, just signed a few papers when we got there and drove off with our new car.
Live outside the GTA, but saw a Cadillac I wanted to trade for. I dealt with Miguel Betz through email, and phone, and reached agreement. Drove to Thornhill, vehicle was ready, Paul C. provided assistance and I was on the road in less than an hour. Even though they know I won't be back as a customer, for service, etc, I believe I was treated fairly and with due consideration. Given I was trading a Cadillac for a Cadillac, my expectation was met.
We found their pricing on used vehicles very competitive. We dealt with Mike R. and he made the process very easy. We completed the financing virtually. When we showed up we were allowed to look at and road test before going through the process. We were very satisfied with the vehicle and the process
We dealt with Mike R. And Hass. Both were easy to deal with. We lived out of town, so we did the financing portion virtually. We were going to go the week before and Mike gave us a heads up the car we wanted had sold. Found something else we liked their pricing is very competitive. Once arriving there we were able to test drive and look over vehicle as we hadn’t yet seen it in person. Once we were satisfied we sat down the Mike finished the paperwork. We were very happy with process and the quality of ...
The customer care is very good. Only thing I would like to change is the weekend service as most people will find time to do their vehicles serviced during weekend and Royfoss is doing only express service during weekend.
Miguel was very good at getting back to us with all the pertinent details of our purchase and we are very happy with our new used car. Thank you for the wonderful customer service.
Shoutout to my man Isaac, amazing shopping experience very helpful and professional, will definitely come back for him.
Wry pleased with the service and costs. No issues and never have been (it’s been about 6 years)
was serviced quickly and washed when done. Thx
As always the staff are all awesome!!
All the work was done on time. Checkout was quick and efficient. Staff were polite and courteous. Uber rides to and from the shop were prompt.
Mohammad (MJ) made the leasing experience painless, informative and enjoyable. I leased my 4th Chevy Equinox in a row, which will not get me in the Baseball Hall of Fame but I'm hoping for a homerun with the 2022 RS version of this SUV.
Thank you for a great service. Roy Foss service Department consistently provides very good service. I have been a customer of Royfoss for Eight years (8) and have always received great service from your service people. Thank you Luciano for taking care of your customers so well. Keep up the great work.
That car dealership is so big. It has a cafeteria. So awesome we got a Chevrolet Traverse.
Awesome service, nice people willing to help. Really satisfied with my visit today.
The salesperson were accommodating and professional
Excellent and honest service from advisor Moh. Will definitely be back to get my truck serviced here.
Overall a good experience!
Exceptional customer service and a great location!! I highly recommend Mariam from service, she was very knowledgeable, and very positive to deal with. Would definitely be a repeat customer.
Excellent Service!! Will definitely being going back!!
Lucky to have salesman named Issac, he is very patient and understanding what I needed, excellent customer service
Great customer service. Very friendly staff.
Providing customer centric services
Fast and efficient service. Mo was great. Explained what was needed to be done and the price for it.
Mahmood is very good at what he does and also he has a good hearth with a perfect personality and costumer service 100% satisfaction guarantee and I am more than 100% satisfied, I will recommend him to all my friends and will continue buying more Vehicles from him in the future.
Service reps were friendly and communicated areas that need to be looked after in regards to my vehicle. Done in a timely manner.
It was a very smooth and nice experience to buy car from this place. Miguel was amazing in helping out with everything. The whole process was super fast and convenient. Everyone is professional and friendly. Highly recommended.
So happy with my new Caddy XT5 , many thanks to Moe , he was an absolute pleasure to deal with . I would recommend him highly .
Great service and personal care. Very professional. I am very satisfied.
Mph provided great service, he was honest and helped me understand the problem, car was ready in timely manner
Very good service and the car wash was a nice touch and much appreciated.
My car was returned to me clean and in proper time. My service advisor, Mariam was very helpful and explained my service provisions. She even took the time to suggest the best mall to kill some time!
Very good and fast service !!
Just purchased a used Enclave from them today. The sales and financing team were great to deal with. The car it perfect. Very stress free and smooth transaction. Mike the used car manager provided us with exclent service. My wife is thrilled with the car ! Happy wife , happy life! Thanks Nick M.
The Sales Advisor Isaac Cheuk has very good manner. Plenty of information. He is always kind and helpful and offeres reasonable price in everything. He did his best.
We purchased XT5 at Royfoss our sales person MJ gave excellent service and his manager also gave great service. We were very satisfied with the experience.
I recently purchased a pre-pwned Cadillac SRX, my experience at Roy Foss was amazing, everyone was so friendly, and our sales associate Eli was a rock star. I will recommend this dealership to everyone I know, thank you so much