Customer Testimonials
Was in for the first oil change on my Encore GX. The service folks pointed out there was an outstanding recall notice so made time to address it at the same time. Work was completed quickly and staff were friendly and helpful. From a COVID perspective appropriate protocols were in place and felt safe.
I bought my 2nd pre-owned vehicle from Mike Raguso and he is fantastic to deal with. Honest, straightforward, professional and will do everything he can to make you happy. He has my business for life!
Outstanding customer service from Nick Navidi and Roy Foss yet again. This is our third vehicle from Nick and he keeps hitting home runs with the deals and service. My husband and I love our new Cadillac. Thanks for everything Nick.
. I had a very good experience with Nick he is so professional and good personality, he also gave me a good deal.
Nice
This post is a little late but dealing with other subpar salespeople really pushed me to write a review about great ones. Rick Viola this one’s for you buddy. We followed you from Applewood to Thornhill and for good reason. You’ve helped us time and again with all of our Cadillacs over the years. Thanks!
Everyone was very polite. I just don't understand why I was not shown the 2 filters they removed replaced in my car!
A shout out to Miguel at RoyFoss Cadillac in Thornhill for a great customer service experience. We’d highly recommend him and this dealership for your next GM purchase.
I purchased and took delivery of a Certified pre-owned Escalade ESV this week at Roy Foss Motors. Miguel Betz was the sales representative and Michael Ragusa was the sales manager. I would like to expressed my pleasant experience with the transaction. I have purchased and own many vehicles of all brand in the past and have encountered various level of customer service experience with the purchases. I personally believe that Miguel conducts himself to the highest level of professionalism that represents exceptionally well the Cadillac brand. Pre-owned vehicles have never been perfect, but having a sales representative and the sales ...
The service & selection here was great. The staff was very helpful and accommodating. Nothing but positive words to say about my experience with them!
Excellent service as always. Our service advisor Dan Wong is the tops.
I would highly recommend this dealer. Messaged the dealer on a Sunday evening by email. Received a response that night. Was put in contact with a sales consultant Monday morning. Deal was closed Wednesday. Roy Foss provided top dollar for my trade. Very happy. Given the deal and current demand, I purchased the truck sight unseen. Upon arrival the truck by far exceeded expectations. I wouldn’t hesitate to do it again with Roy Foss. Truck was exactly as presented and detailed online. Very honest dealer. Jazmin, Mike and Steve were great to deal with, no attempts to upsell or ...
One of the easiest vehicle purchases I have done. The service was great with David going above and beyond to make this transaction as easy as possible. Very down to earth, professional and a straight shooter when it came to pricing. Would highly recommend everyone to Roy Foss
Excellent responsive service!
Service adviser was friendly. The service people took time to prepare the car before any work was done (wrap the steering wheel and seat, paper towel in front of gas and brake pedals. Oil change completed in reasonable time. Left oily finger prints on door and hood. Not a big deal. Happy to use their services again.
Nick Navidi was able to help us not only find the perfect vehicle, but was there every step of the way helping us finalizing all the purchase details in a friendly and timely manner. David Ross
After visiting three Chevrolet Buick GMC Cadillac dealerships, we decided not to go with a Cadillac until we visited Roy Foss Dealership. We specifically dealt with Nick Navidi and were amazed with his professioanlity and energy. We did not get to see an associate the first time we went to Roy Foss as we did not have an appointment, but Nick gave us a call as soon as we got home. He did an audio call and explained everything on his computer. We made an appointment with him and he gave us the best and most satisfying deal. Nick is ...
Very pleased with the service received at Roy Foss. Mo was especially helpful in the purchase of my new vehicle. Will definitely refer my acquaintances to Roy Foss.
Always top of the line service
Great
If you are looking to buy a car at Roy Foss, Jazmine is the right person to deal with. She is professional, friendly and really helpful. 5 star for a 5 star service. Highly recommended.
Had a great experience at Roy Foss, everyone is very welcoming and friendly! Dealt specifically with Jazmin, who is very professional and accommodating and always took the time to figure out the best deal for me. Would highly recommend going to see Jazmin for any sales inquires, she was phenomenal!
David and Rick provided an exceptionally good service. Excellent team..!!
Great customer service and lots of selection!
My parents have been loyal customers of Roy Foss for my entire life so when it came time to look for my first car, we knew exactly where to go to find the perfect one. As a student, my main concern was my budget but the used car manager knew exactly what I needed and showed us my car that ticked every box we were looking for! The employees are so knowledgable and helpful and explained every part of the process to me and made me feel confident about my purchase! I am so happy with my car and recommend ...
I really satisfied during having XT5 .The staff is kind and doing well.
Fantastic, hassle free experience. Everything was on time and Delivered as promised. Very happy to recommend Roy Foss to my friends and family.
I just bought a used car sight unseen. Negotiated the whole deal with Mike Ragusa via email. He was very prompt responding, efficient and professional. Once we finalized the deal & financing, the car was ready in a couple days. Pickup was quick and efficient, even with Covid protocols. The car was spotless inside & out. Loving my new purchase, and Mike made the whole process simple and painless.
Nick Navidi gave me great service and helped me get into my new Cadillac CT5-V, which is amazing:) Thanks! #royfoss
Thanks to Alex and Calvin at Roy Foss Thornhill - we are loving our new truck! They were knowledgeable and friendly and overall it was a great experience. We wouldn't hesitate to return if we are in the market for another vehicle. - Lee & Sandra
Quick checkin. Professional service. Prompt service and checkout. Perfect!!
Services and sales staff were absolutely amazing! Kind, knowledge and very helpful.
In and out in half an hour for an oil change! Awesome!
Great experience buying from this dealership. I dealt with Jazmin and she was great! Very friendly and professional. I was able to get a great deal, and I would definitely buy from them again.
Service manager david did excellent job servicing my Cadillac xt5 and fixed all my issues and provided free car and no charge for anything and washed my vehicle and very fast from drop off to pick up and all with professional service to the customer
Staff provided friendly and fast service. Picked up my truck within one week of speaking with M.J. Thank you so much M.J !
Quick service, complimentary wash was nice, good to see they are sanitizing and covering high touch areas of the car. staff was friendly...first time servicing at this store good to see consistency at both locations
Had a great experience working with Justin Core at Roy Foss Thornhill, highly recommend!!
I saw the car I wanted on AutoTrader.ca and left a note to say I was interested. When contacted by Michael Ragusa, Preowned Manager, I expressed my concern that my living about an hour away from Thornhill could make it difficult to view and test drive the vehicle. Mike offered to bring the vehicle to me without obligation. Wow !! I took him up on his offer and after seeing the car and test driving it, I decided it was for me and we closed a verbal sale that same day. Mike was extremely helpful and informative and I felt ...
I was and still am dealing with Andrey, he is very professional and accommodating, I had excellent experience with this dealership thanks to him, Highly recommended!
COViD has brought about a whole new level of customer service! Pick up and drop off service for your vehicle is very reasonable. Thanks to Dan
Very friendly, very fast very efficient ,happy with their service
Everything literally went so smooth and easy 🙂 opened my eyes and saw I got a Camaro :)))
Professional as always, happy to bought my new toy tonight . It is third vehicle that I am buying from this dealership.Have been happy with customer service all these years. Thanks dear Mohsen Ketabian for recommendation and help.
We purchased XT5 at Royfoss our sales person MJ gave excellent service and his manager also gave great service. We were very satisfied with the experience.
I recently purchased a pre-pwned Cadillac SRX, my experience at Roy Foss was amazing, everyone was so friendly, and our sales associate Eli was a rock star. I will recommend this dealership to everyone I know, thank you so much
Just purchased a used car from Roy Foss Thornhill, with Eli Sionov as my sales representative. He was affable, accommodating and definitely wanted to provide me with a positive sales experience. He and the other staff, Mike Ragusa particularly, took the time to answer my questions and provided great service throughout the process. Would definitely recommend going to Roy Foss. Thanks Eli!
Recently purchased a used car Sept 9th 2019 from Roy Foss . .Sales Consultant Eli Slonov made buying my car a memorable experience, Attention to detail, Great service, Positive attitude will be sure to recommend to family and friends Great Guy knowledgeable.
Mohsen Ketabian was looking after our purchase he was very patient , experience, helpful and professional. Our experience was great my husband and I will recommend this dealership.
Recently bought a Caddy XT4 from the dealership, great customer service all along and very smooth transaction, and thorough handover of the vehicle. Highly recommended.
Great customer service It was my second time doing business with Roy Foss Thornhill, always a good experience overall, would recommend Eli and the dealership team. Thank you.
Eli Sionov really gets high marks for creating such a positive customer experience! He made my search for a car everything I hoped! Great service, attention to what I wanted within my budget and very knowledgeable. Recommend you file his name for yourself, friends or family.
We came into this dealership not expecting much more than what we were acustomed to at other dealerships. We first Net with Marshall and least to say he made a very great first impression. He was very knowledgable about each and every car that we had questions about. We arranged for a test drive the following week but by the time We got there the vehicle that we wanted had already been sold. But that didn’t seem to be a problem for Marshall and Joey his sales manager. They were able locate another 2 vehicle into different colours that we ...
