WE ARE OPEN, please phone 905-709-7640 to book an appointment. Please click here to learn about our Safety Measures.

We are OPEN by appointment only. To book an appointment call 905-709-7679 or click here

 

 

 

We’re working hard to keep you updated on what matters most. Our top priority right now is to provide the best possible service to our customers, while maintaining a safe environment for everyone.

To contact us directly for all information regarding our Dealership Safety Measures or to book a Sales and/or Service appointment, please email us at customercare@royfoss.com or call us at 905-709-7679

Did you know you can also shop from home? Skip the store, and shop 100% online with Online Shopper.  Click here to learn more.

DEALERSHIP HEALTH & SAFETY MEASURES

Roy Foss Thornhill Retail Dealership Capacity

Showroom/Lounge/Non-Admin Offices:  53 people
Service Drive-Thru:  26 people
Service Lounge Area/Cafeteria/Rental: 6 people

Total in the dealership in retail areas, including staff:  85 people


Please note: All in-store Sales Showroom and Parts & Service Centre visits are by appointment only. For our most current hours of operation, click here Our Sales team is available through our website, phone (905) 886-2000 and email customercare@royfoss.com

Did you know? You can skip the store and shop 100% online? Click here to learn more.

HOW WE ARE SERVING YOU SAFELY

OVERALL ENVIRONMENT

We are working with a limited staff and are limiting our Sales Showroom and Service Centre traffic by moving to appointment-based visits only.

Daily Clorox Electrostatic Spray disinfecting all areas and touch-points in the dealership.

We have dedicated safety employees concentrating on hourly cleaning and sanitation on high-touch surfaces such as door handles, seating areas, desks, lounge areas, restrooms, credit card readers, etc.

We have limited the number of entrances into the dealership, using one main entrance that is locked. Please knock for entry.

All guests are required to fill a Contact Tracing Form upon entering the dealership.

We provide hand sanitizer stations for all guests at our entrances and throughout the building.

We have installed glass partitions in high-contact areas of the store including Sales and Service Reception, Sales Ambassador Stations, Financial Services Offices, Service Ambassador Podiums, and more.

Social distancing practices are in place (i.e. minimum 6-ft separation and discontinuation of physical contact).

 

SALES

Did you know? You can skip the store and shop 100% online? Click here to learn more.

Our Sales team is available throughout website, phone (905-886-2000), and email (customercare@royfoss.com). For in-person shopping:

We offer a flexible purchase experience process tailored to your comfort level; 100% of the process can be completed from your own home. Click here to learn more.

All in-store Sales Showroom visits are by appointment only, please phone or email us to book your appointment

We offer a flexible purchase experience process tailored to your comfort level; 100% of the process can be completed from your own home with Online Shopper

We can deliver a vehicle for you to test-drive in Vaughan and the GTA, and we will deliver your New or Pre-Owned vehicle to you anywhere in Ontario.

All Showroom and Sales test-drive vehicles are disinfected prior to entering the vehicle and upon leaving the vehicle (door handles, steering wheel, shifter, etc).

All employees are required to wear face masks when interacting with guests, including when inside a vehicle.

SERVICE & PARTS

Please Note: Our customer shuttle vehicles are not being offered at this time. Upon request, we will safely accommodate your needs by providing alternative forms of transportation

All Service and Parts Centre visits are by appointment only, please phone or email us to book your appointment. Or schedule your Service visit through our easy Online Service Scheduler

Guest Service vehicles are disinfected prior to entering the vehicle and upon leaving the vehicle (door handles, steering wheel, shifter, etc).

Plastic seat covers will be used when driving guest vehicles.

All employees are required to wear face masks when interacting with guests, including when inside a vehicle.

We provide alternate payment options for Service and Parts that do not require you to visit our store

 


Updated: Service and Parts Hours of Operation:

Monday – Friday 7:30AM – 6:00PM
Saturday – Sunday: Closed


Updated: Sales Hours of Operation

Dealership Showroom: Open for business!

Online Sales Department: Open 24/7

How to Contact Roy Foss Thornhill

Phone: 905-886-2000
Email: customercare@royfoss.com
Chat: www.royfossthornhill.com
Fleet Clients: fleet@royfoss.com

Other Important Contact Information

General Motors Canada: 1-888-221-1687
Roadside Assistance: 1-800-268-6800

GM Financial
Website: www.gmfinancial.ca
Phone: 1-800-465-4591
Email: CService@gmfinancial.com

RBC: 1-800-769-2511
ScotiaBank: 1-800-4SCOTIA
TD Bank: 1-866-694-4392

Update to OnStar and Connected Vehicle Services

OnStar is empowering more than 1 million current Chevrolet, Buick and GMC connected vehicle owners with the helpful resources they need during these trying times.

  • For added peace of mind, we are enabling OnStar Crisis Assist services for all of our connected vehicle owners for a limited time, which includes:
    • Access to specially trained OnStar Advisors who are ready to help 24/7 during emergencies and other unexpected situations.
    • Special routing assistance, including to hospitals or clinics.
    • Connecting to family members, Emergency Medical Dispatch and First Responders.
  • To help stay connected, we are offering complimentary 3GB/3 months (whichever comes first) of in-vehicle data for all of our Wi-Fi-equipped vehicle owners. Customers can:
    • Connect to their work or classroom remotely while within 15 metres of the vehicle.
    • Stay connected with family members or others in need while traveling within the vehicle.
  • Be assured that our OnStar Advisors are ready to help with the best and latest information, thanks to our partnerships, trainings and open communications with the Canadian Public Health Services and other public safety professional associations.
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Contact Us

(888) 630-4944

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7200 Yonge Street • Thornhill, ON L4J 1V8

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Today's Hours:

Open Today! Sales: 9am-6pm

Open Today! Service: 7:30am-6pm

Open Today! Parts: 8am-5pm

Roy Foss Thornhill 43.802789, -79.422113.